marketing

Using ChatGPT for Marketing: A Practical Guide for Modern Marketers

Artificial intelligence is rapidly reshaping how marketers plan, create and deliver content and ChatGPT is at the centre of that shift. For many teams, using ChatGPT for marketing is no longer experimental; it’s a practical way to work faster, think [Read More]

2026-01-15T10:57:17+00:00January 15th, 2026|

Porter’s Generic Strategies – Are They Still Relevant?

Michael Porter proposed the concept of three generic (or ‘catch all’) strategies in his 1985 book, “Competitive Advantage: Creating and Sustaining Superior Performance”. The basic proposal of Porter's Generic Strategies are that there are three main approaches that organisations can [Read More]

2025-03-05T10:40:22+00:00March 5th, 2025|

Creating Usable Customer Insights with the 5W1H Method

We need information and insight to generate relevant content, products or services, distribution strategies and ultimately a strong relationship with our customers.  Ultimately, we need to be able to attract, retain and develop loyalty that leads to advocacy by knowing [Read More]

2025-02-18T16:49:10+00:00June 19th, 2024|

Oxford College of Marketing Achieves 12 New Commendations From CIM

Oxford College of Marketing has been awarded a further 12 commendations from The Chartered Institute of Marketing, acknowledging their superb results for the July 2022 assessment board. Commendations are awarded by CIM to accredited study centres that provide outstanding academic [Read More]

2025-02-18T16:28:49+00:00September 28th, 2022|

Six Reasons Why Your Organisation Needs a Customer Centric Roadmap

Since I started my career, 38 years ago, on the shop floor of my late Father’s retail optical chain in Glasgow, I have been deeply passionate about customer service, customer experience and putting customers at the heart of all I [Read More]

2021-08-07T16:42:40+01:00August 5th, 2021|